Privacy Policy

Axle Knox ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit axleknox.com, purchase our products, contact us, or join our marketing list. This page is a standard ecommerce template and is not legal advice.

Information We Collect

We may collect:

• Contact details such as name, email address, and phone number
• Order and shipping details, including billing and delivery addresses
• Payment-related information processed by our payment providers (we do not store full card numbers)
• Messages you send through forms, email, or client care
• Device and usage data such as IP address, browser type, pages viewed, and referring sites
• Marketing preferences and email engagement data

How We Use Information

• To process and fulfill orders, returns, and customer support requests
• To communicate about your purchases, account, or inquiries
• To send marketing emails when you have opted in (you can unsubscribe anytime)
• To improve our website, products, and advertising
• To prevent fraud and maintain security
• To comply with legal obligations

Cookies, Pixels & Analytics

We use cookies and similar technologies, including analytics tools and advertising pixels (such as Meta Pixel), to understand site performance, measure campaigns, and show relevant ads. You can control cookies through your browser settings. Some site features may not work fully if cookies are disabled.

How We Share Information

We share personal information with service providers who help us operate the business, including:

• Shopify (storefront, checkout, and order processing)
• Payment processors and shipping carriers
• Email and marketing platforms (such as Klaviyo)
• Advertising platforms (such as Meta / Facebook / Instagram)
• Hosting and analytics providers (such as Vercel)

We do not sell your personal information. We may disclose information if required by law or to protect our rights, customers, or safety.

Marketing Communications

If you join our email list or sign up through an offer or lead form, we may send you product updates, promotions, and studio news. You can unsubscribe using the link in any marketing email. Transactional messages about orders may still be sent when needed.

Data Retention

We keep personal information only as long as needed for the purposes described above, including order records, legal requirements, and ongoing customer relationships, unless a longer period is required or permitted by law.

Your Choices & Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, or to opt out of certain processing or targeted advertising. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

International Visitors

If you access our site from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after updates means you accept the revised policy.

Contact Us

Questions about privacy or this policy: contact@axleknox.com, or through our Client Care page.